Privacy Policy 

Evergreen Clinical Nutrition 

Effective Date: June 2026

 

This Privacy Policy sets out how Evergreen Clinical Nutrition (ABN 56 227 353 652) (“we”, “us”, or “our”) collects, holds, uses, and discloses personal information. We are committed to protecting your privacy and handling your personal information in accordance with the *Privacy Act 1988* (Cth) and the Australian Privacy Principles (APPs).

 

Our Contact Details :Evergreen Clinical Nutrition (ABN: 56 227 353 652) evergreenclinicalnutrition@gmail.com Mobile: 0487 657 408. Please contact us using the details above if you have any questions about this Privacy Policy or our handling of your personal information.

 

Types of Personal Information We Collect

We may collect and hold the following kinds of personal information (including sensitive health information where relevant to our nutrition services):

– Your name, date of birth, and age 

– Contact details (email address, phone number, mailing/street address) 

– Demographic information (e.g., postcode) 

– Payment and billing information 

– Health and nutrition-related information (including details about eating behaviours, medical history relevant to nutrition, allergies, and goals) 

– Images or other media you provide (if relevant) 

– Preferences, opinions, and survey responses (including consent/disclaimer forms) 

– Details of services or products you have enquired about or received 

– Any other personal information you provide to us directly or indirectly through our website, communications, or third parties 

 

How We Collect Personal Information

We collect personal information: 

– Directly from you (e.g., when you fill out forms on our website, book appointments, send emails, or complete surveys) 

– Through our website and associated tools (via cookies and similar technologies) 

– From third parties (e.g., referrers, health professionals, or payment processors), where you have consented or it is otherwise lawful. We only collect personal information by lawful and fair means, and generally only where it is reasonably necessary for our functions or activities.

 

Purposes for Collecting Personal Information

We collect personal information primarily to: 

– Provide clinical nutrition and functional nutritional medicine services 

– Process appointments, payments, and rebates (including private health fund rebates) 

– Communicate with you about services, updates, and responses to enquiries 

– Improve, personalise, and maintain our website and services 

– Understand how you use our website 

– Develop new services and features 

– Market and promote our services (with your consent where required) 

– Comply with legal obligations 

– Manage and respond to any complaints or enquiries 

 

How We Use and Disclose Personal Information

We use and disclose your personal information only for the purposes for which it was collected or a related secondary purpose that you would reasonably expect, or where you have consented, or as required/ authorised by law. 

 

Disclosures may include: 

– To health professionals or referrers involved in your care (with your consent) 

– To private health funds (for rebate processing) 

– As required by law (e.g., to regulatory authorities) 

 

Security of Your Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure storage (physical and electronic), access controls, and staff training. 

When personal information is no longer needed for any purpose for which it may be used or disclosed under the *Privacy Act*, we will take reasonable steps to destroy it or de-identify it.

 

Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyse traffic. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

 

Access to and Correction of Your Personal Information

You may request access to the personal information we hold about you. We will respond to your request within a reasonable time. There may be a fee for providing access in some circumstances. 

You may also request correction of inaccurate, incomplete, or outdated information. We will take reasonable steps to correct it where appropriate.

 

Complaints

If you believe we have mishandled your personal information, you may lodge a complaint by contacting us using the details above. We will acknowledge your complaint promptly and aim to investigate and respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw consent at any time by contacting us (note that this may affect our ability to provide services to you).

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will be posted on our website with the effective date. We encourage you to review it periodically.

This Privacy Policy is intended to be consistent with the requirements of the *Privacy Act 1988* (Cth). For more information about privacy in Australia, visit the OAIC website: www.oaic.gov.au. 

 

If you have any questions, please contact evergreenclinicalnutrition@gmail.com